Terms and Conditions

Last updated: April 2026

dotCLOUD Consulting (Switzerland) GmbH in Schlieren

dotCLOUD Consulting (Switzerland) GmbH in Schlieren (hereinafter referred to as “dotCLOUD Consulting (Switzerland)”) offers its customers a comprehensive range of services and products in the IT sector. Services and corresponding considerations are defined in customer-specific offers or individual contracts between the customer and dotCLOUD Consulting (Switzerland). These documents regulate, in particular, the type of services to be provided by dotCLOUD Consulting (Switzerland), their scope, duration, and remuneration.

Even after order confirmation, dotCLOUD Consulting (Switzerland) reserves the right to withdraw from contracts in whole or in part if, in its own assessment, the purchase-price claim appears to be at risk. There is no obligation to submit any related documents to the customer.

As soon as the customer accepts services from dotCLOUD Consulting (Switzerland), these General Terms and Conditions (hereinafter referred to as the “GTC”) shall form part of the individual contract. The customer’s purchasing conditions or any other customer terms shall only apply if and to the extent that they have been expressly accepted by dotCLOUD Consulting (Switzerland) in writing and do not conflict with these GTC.

These GTC govern, in the first section under clause 1 et seq., the general provisions that apply in every case to the provision of services by dotCLOUD Consulting (Switzerland). The subsequent sections (clauses 2 et seq. to 4 et seq.) contain the specific rules for particular contractual services. These GTC enter into force on 1 February 2026 and replace all previous versions.

dotCLOUD Consulting (Switzerland) reserves the right to amend these GTC and the other conditions at any time. Such amendments will be communicated to the customer in writing and shall be deemed approved unless the customer declares in writing within 20 days of receipt that it does not accept the changes. In the case of continuing obligations, dotCLOUD Consulting (Switzerland) reserves the right to terminate the contractual relationship extraordinarily and with immediate effect as of the date the amended GTC enter into force.

1. General Provisions

1.2 Services of dotCLOUD Consulting (Switzerland)

dotCLOUD Consulting (Switzerland) provides its services in accordance with the terms set out in these provisions and in the individual contracts. It fulfils its contractual obligations in a professional and diligent manner.

dotCLOUD Consulting (Switzerland) is entitled to engage third parties to perform the services.

1.3 Obligations of the Customer

The customer undertakes to provide dotCLOUD Consulting (Switzerland) free of charge with all necessary information and to create and maintain, within its own environment, all operational, personnel, organisational, technical and other prerequisites required for dotCLOUD Consulting (Switzerland) to provide the services.

The customer bears sole responsibility for the selection, configuration, deployment and use of the products as well as for their suitability for the purpose intended by the customer.

The customer is solely responsible for implementing the necessary security measures to protect stored data against any possible destruction.

Any delays or additional costs incurred by dotCLOUD Consulting (Switzerland) due to late or incorrect fulfilment of preparatory or cooperation obligations shall be borne entirely by the customer.

1.4 Prices, Price Changes and Payment Terms

The prices stated in offers are based on the circumstances known at the time the offer is prepared and cover only the services mentioned therein.

Unless otherwise stated, prices are net, in Swiss Francs (CHF), exclusive of VAT, and ex works of dotCLOUD Consulting (Switzerland).

Swiss VAT will be added at the rates applicable at the time of invoicing.

Payment terms stated on dotCLOUD Consulting (Switzerland)’s invoices and/or in framework agreements take precedence over these terms. In the absence of such terms, invoices from dotCLOUD Consulting (Switzerland) are due for payment net, without any deduction, on the 10th day after the invoice date. Unjustified deductions will be re-invoiced together with processing fees.

In the event of default, dotCLOUD Consulting (Switzerland) is entitled, from the date of the first reminder, to charge default interest at 5% p.a. as well as collection and processing fees. The customer will be charged CHF 30 per reminder as compensation for administrative expenses.

The customer is not entitled to set off any counterclaims against claims of dotCLOUD Consulting (Switzerland).

1.5 Liability

dotCLOUD Consulting (Switzerland) shall be liable for direct damage only if such damage is demonstrably caused by gross negligence or wilful intent on the part of dotCLOUD Consulting (Switzerland). Liability for damage caused by slight negligence is in any case limited to the amount of the remuneration for the relevant contractual service, up to a maximum of CHF 100,000. If an order is divided into partial orders or partial projects, the liability cap shall be the remuneration payable to dotCLOUD Consulting (Switzerland) for the respective partial order or partial project.

Any further liability of dotCLOUD Consulting (Switzerland) for damages of any kind is excluded. In particular, dotCLOUD Consulting (Switzerland) assumes no liability for loss of data, costs of data recovery, production downtime, loss of use, unrealised savings, loss of orders, loss of profit or other indirect or consequential damages. dotCLOUD Consulting (Switzerland) shall not be liable in particular in the following cases:

• if the customer fails to perform, or does not perform correctly or in a timely manner, preparatory or cooperation actions required for contract fulfilment by dotCLOUD Consulting (Switzerland), or fails to provide and maintain the framework conditions for the provision of services by dotCLOUD Consulting (Switzerland);
• if obstacles arise that are outside the direct sphere of responsibility of dotCLOUD Consulting (Switzerland), such as significant operational disruptions, faulty or delayed deliveries (e.g. hardware and software) or official measures;
• in the event of delivery delays not caused by dotCLOUD Consulting (Switzerland) itself.

1.6 Confidentiality

Both contracting parties undertake to maintain the confidentiality of all facts, concepts, procedures, documents, data and information (“Confidential Information”) that come to their knowledge during the preparation and performance of the individual contract and that relate to the business sphere of the other contracting party and for which one of the parties has a legitimate interest in confidentiality.

The parties shall treat confidential information with the same care and discretion as their own confidential information. The parties shall ensure that such confidential information is not used improperly or otherwise without authorisation by themselves, their auxiliary persons or commissioned third parties, nor made accessible to third parties in any way for unauthorised use.

The customer shall treat data concerning employees deployed by dotCLOUD Consulting (Switzerland) as confidential in accordance with data-protection regulations.

These confidentiality obligations shall continue unchanged after termination of the contractual relationship between dotCLOUD Consulting (Switzerland) and the customer, insofar as a legitimate interest exists.

1.7 Change Management

During the term of the individual contract, either contracting party may propose changes to the agreed services in writing at any time. In the event of a change request by the customer, dotCLOUD Consulting (Switzerland) shall inform the customer within a reasonable period whether the requested change is possible and, if so, what effects it will have on the individual contract, in particular on price, quality and deadlines. If detailed clarifications are required, the customer shall bear the corresponding costs and expenses of dotCLOUD Consulting (Switzerland). A change to the agreed services shall only become binding once both parties have signed a corresponding supplementary agreement.

1.8 Termination of Contract

Unless otherwise agreed, and provided that the existing agreement is a continuing obligation of indefinite duration, the individual contract may be terminated by either party at any time with three months’ notice to the end of a calendar month.

1.10 Data Protection

The customer agrees that dotCLOUD Consulting (Switzerland) may process product-related data (such as sales prices and quantities) as well as the names and addresses of customers in the context of periodic reporting and may forward such data to its manufacturers/suppliers, possibly also abroad.

Furthermore, the customer agrees that dotCLOUD Consulting (Switzerland) may process customer-related data for the purpose of assessing the customer’s creditworthiness and may, where appropriate, disclose it to a credit-insurance company commissioned by dotCLOUD Consulting (Switzerland) or process it for the calculation of credit and market risks. The customer also authorises dotCLOUD Consulting (Switzerland) to process and evaluate its data in order to offer the customer further products and services – including those of third parties – in which the customer may be interested, or to send information to the customer’s postal or e-mail address. dotCLOUD Consulting (Switzerland) may also forward the aforementioned customer data for the same purpose to other companies within the dotCLOUD Consulting (Switzerland) and Bechtle Group.

1.11 Assignment

Rights and/or obligations arising from the individual contract may be assigned by one party only with the written consent of the other party. dotCLOUD Consulting (Switzerland) reserves the right to assign or sell monetary claims against the customer to third parties in Switzerland or abroad (e.g. factoring).

1.12 Written Form

All ancillary agreements, amendments, supplements and legally relevant declarations must be made in writing to be valid.

1.13 Partial Invalidity

Should individual provisions be or become invalid or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected. In such a case, the invalid provision shall be reinterpreted or supplemented in such a way that the intended regulatory purpose is achieved as far as possible.

1.14 Governing Law and Jurisdiction

The individual contracts and these GTC are subject exclusively to Swiss law.

The place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the competent courts at the registered office of dotCLOUD Consulting (Switzerland). However, dotCLOUD Consulting (Switzerland) shall also be entitled to sue the customer at the customer’s registered office or place of residence.

2. Sale and Delivery of Products

2.1 Subject Matter and Scope

“Products” are software and licence rights offered and distributed by dotCLOUD Consulting (Switzerland); in exceptional cases this may also include IT hardware and accessories.

dotCLOUD Consulting (Switzerland) shall supply the customer with the products specified in the offer, order confirmation or individual contract. The type and quantity of products to be delivered are governed by the respective individual contract.

Unless otherwise agreed in writing, each individual order shall be deemed a separate purchase contract.

Any subsequent change to an order must be approved by dotCLOUD Consulting (Switzerland). dotCLOUD Consulting (Switzerland) may charge a processing fee for any subsequent change requested by the customer.

2.2 Delivery of Products

The scope and execution of delivery shall be governed primarily by the order confirmation. In the absence of an order confirmation, the offer of dotCLOUD Consulting (Switzerland) or any other order placed by the customer shall apply. Delivery is subject to the availability of the products from the supplier or manufacturer.

Delivery dates stated by dotCLOUD Consulting (Switzerland) are only approximate values unless expressly confirmed otherwise in writing. A delivery date is therefore given to the best of knowledge but without guarantee. This applies in particular – but not exclusively – in the event of delivery delays due to supply problems at the supplier. dotCLOUD Consulting (Switzerland) shall not be liable for delays, and no claims for damages shall arise for the customer. dotCLOUD Consulting (Switzerland) will endeavour to develop reasonable alternatives. The consequences of delays for which the customer is responsible, in particular any additional costs incurred by dotCLOUD Consulting (Switzerland), shall be borne by the customer.

dotCLOUD Consulting (Switzerland) may make changes to the order confirmation provided the products fulfil the same functions.

Other order changes or cancellations require the written mutual consent of both parties. The customer shall bear any costs already incurred. Time-limited call-off orders must be called off within the agreed period. Otherwise dotCLOUD Consulting (Switzerland) shall arrange and invoice the remaining delivery. If a delivery date is postponed due to a change in the order by the customer, dotCLOUD Consulting (Switzerland) reserves the right to adjust prices accordingly.

Returns of goods require the written consent of dotCLOUD Consulting (Switzerland). The return of software products, licence rights and products outside dotCLOUD Consulting (Switzerland)’s standard range is excluded in all cases. To avoid such products being ordered by mistake, the customer should always check in advance whether the product actually meets its requirements.

2.3 Inspection and Acceptance of Products

If the customer requires dotCLOUD Consulting (Switzerland) to inspect the products, this must be agreed separately and paid for by the customer. Unless otherwise expressly agreed, the date of the delivery note shall be deemed the date of acceptance and fulfilment. The customer must inspect the delivery immediately, but no later than 8 days after receipt, for completeness and correctness and notify dotCLOUD Consulting (Switzerland) of any defects in writing and in detail without delay. Failure to do so shall be deemed approval of the delivery.

Technical changes to the products made by the manufacturer are expressly reserved.

In particular, acceptance of the scope of standard software occurs, irrespective of prior advertising statements, assurances or discussions etc., upon opening of the package.

2.4 Prices and Price Changes

Services not included in the sales price, such as freight/transport, insurance, installation, commissioning, training and user support, as well as extraordinary costs for packaging and disposal, shall be borne by the customer.

Unless otherwise agreed, accessories are not included in the price. The invoiced price of the products is fixed at the time of order confirmation or order placement.

In the event of subsequent changes to the calculation bases due to circumstances beyond the control of dotCLOUD Consulting (Switzerland), in particular price increases by suppliers of dotCLOUD Consulting (Switzerland), dotCLOUD Consulting (Switzerland) expressly reserves the right to make a corresponding price adjustment.

2.5 Customer’s Payment Default

In the event of payment default by the customer, dotCLOUD Consulting (Switzerland) is entitled to suspend all further deliveries to the customer until all due claims have been settled. Any consequences resulting from such suspension of delivery shall be borne exclusively by the customer.

If the customer still fails to settle its debts within a grace period set by dotCLOUD Consulting (Switzerland), dotCLOUD Consulting (Switzerland) shall be entitled to definitively refuse all further deliveries and to claim damages.

In addition, dotCLOUD Consulting (Switzerland) is entitled to proceed in accordance with the general rules of the Swiss Code of Obligations (OR).

2.6 Right of Retention

Any right of retention or right to withhold performance on the part of the customer with respect to items belonging to dotCLOUD Consulting (Switzerland) is fully excluded.

2.7 Retention of Title

The contractual items shall remain the sole property of dotCLOUD Consulting (Switzerland) until all claims of dotCLOUD Consulting (Switzerland) against the customer have been satisfied. Until full payment of the purchase price, the customer is therefore prohibited from selling or encumbering the products.

The customer authorises dotCLOUD Consulting (Switzerland) to register any retention of title in the retention-of-title register.

2.8 Transfer of Benefit and Risk

Benefit and risk pass to the customer upon receipt of the delivery at the place of delivery, irrespective of who bears the transport costs and the associated risks.

2.9 Industrial Property and Usage Rights to Software

The terms of use for software products of third parties supplied by dotCLOUD Consulting (Switzerland) are governed by the specific provisions of the software licence agreement of the manufacturer or supplier of the software.

The customer acknowledges that, in the event of a breach of the terms of use or licence conditions, the manufacturer/supplier may demand cancellation of the licence granted and return of the product.

In the event of non-compliance with the licence conditions, the customer shall be liable to the software manufacturer or supplier.

2.10 Warranty

Only those characteristics of the product that are expressly designated as warranted in the written offer shall be deemed “warranted”.

The warranty provided by dotCLOUD Consulting (Switzerland) for the products it supplies is determined primarily by the applicable warranty provisions of the manufacturer or supplier. dotCLOUD Consulting (Switzerland) undertakes to assign to the customer any warranty claims it may have against manufacturers and suppliers. The customer waives – to the extent permitted by law – its statutory warranty claims against dotCLOUD Consulting (Switzerland).

Subject to the manufacturer’s or supplier’s warranty provisions, the warranty is in any event limited – at the choice of dotCLOUD Consulting (Switzerland) – to repair or replacement of the defective products and applies only if the products remain in Switzerland or the Principality of Liechtenstein. dotCLOUD Consulting (Switzerland) does not guarantee that hosting platforms will function without interruption or error-free. Warranty is excluded in any event for defects caused by:

• inadequate maintenance, in particular by persons not authorised by the manufacturer or supplier;
• failure to observe the operating or installation instructions;
• improper use of the products;
• use of unapproved parts or accessories;
• normal wear and tear;
• transport, improper handling or treatment;
• modifications or repair attempts not carried out by dotCLOUD Consulting (Switzerland);
• external influences, in particular force majeure (e.g. failure of the power supply or air-conditioning system, natural disasters) and other causes for which neither dotCLOUD Consulting (Switzerland) nor the manufacturer is responsible.

Warranty services not covered by the manufacturer or supplier, as well as additional costs caused by the customer, will be invoiced to the customer. In the absence of or in the case of an inadequate error description, fault diagnosis by dotCLOUD Consulting (Switzerland) will be charged to the customer.

2.11 Patents and Copyrights

If a third party asserts claims against the customer on the grounds of infringement of a patent, copyright or other industrial property right by the delivered products or their operation, the customer shall inform dotCLOUD Consulting (Switzerland) immediately and in writing of any such notice of infringement or claims asserted. dotCLOUD Consulting (Switzerland) will forward these notices without delay to the supplier or manufacturer and request them to resolve the matter. The customer waives any claims for legal warranty or liability against dotCLOUD Consulting (Switzerland).

2.12 Re-export

The products distributed by dotCLOUD Consulting (Switzerland) are subject to U.S. and Swiss export regulations. The customer undertakes to apply for a special export licence from the State Secretariat for Economic Affairs (SECO) before any re-export of the products. This obligation must be passed on to any subsequent purchaser when the products are transferred further.

2.13 Disposal

The customer is responsible for the proper deletion of data and programs on the data carriers to be disposed of.

2.14 Software Leasing

If standard software from third-party manufacturers is the subject of delivery, the terms of use of the third-party manufacturers shall apply. The licence agreement is concluded directly between the manufacturer and the customer. dotCLOUD Consulting (Switzerland) acts only as an intermediary. These terms of use will be made available to the customer on request, even before the contract is concluded. In the case of software leasing, the lessor and the customer shall ensure on their own responsibility that the lessor has the necessary rental rights.

3. Services

3.1 Subject Matter

The provisions for services cover the provision of consulting, project management, engineering, instruction, training and similar services performed on behalf of the customer.

3.2 Services of dotCLOUD Consulting (Switzerland)

dotCLOUD Consulting (Switzerland) fulfils its contractual obligations by acting professionally and diligently, as specified in the offer, the individual contract or the written agreements. dotCLOUD Consulting (Switzerland) is free to select the employees who will provide the services but will endeavour to take into account any specific wishes of the customer.

3.3 Working Hours of dotCLOUD Consulting (Switzerland)

The services of dotCLOUD Consulting (Switzerland) are normally provided on working days, Monday to Friday, between 08:00–12:00 and 13:00–17:00. Normal working hours are 8 hours per day. Services outside these core hours as well as on weekends, public and local holidays applicable at the customer’s location require the consent of dotCLOUD Consulting (Switzerland) and will be charged at an agreed surcharge.

Unless otherwise agreed, travel time from the nearest dotCLOUD Consulting (Switzerland) branch to the place of deployment shall be deemed billable working time.

3.4 Deadlines

Only deadlines expressly confirmed in writing as binding shall be binding. Such deadlines shall be extended by a reasonable period if obstacles arise that are beyond the control of dotCLOUD Consulting (Switzerland). dotCLOUD Consulting (Switzerland) shall be liable for delays only if it can be proven that the delay was caused intentionally or by gross negligence on its part. Unforeseeable events and cases of force majeure shall release dotCLOUD Consulting (Switzerland) from further performance of the order for the duration of the disruption and to the extent of its effects.

Unless otherwise agreed, dotCLOUD Consulting (Switzerland) reserves the right to invoice the customer for additional costs and expenses resulting from a project delay and/or project cancellation. This does not apply to project delays for which dotCLOUD Consulting (Switzerland) is solely responsible.

3.5 Prices, Price Changes and Payment Terms

For one-off services or services provided for a fixed period of up to 6 months, the prices stated in the individual contract shall generally remain unchanged. For services provided for longer than 6 months or for an indefinite period, dotCLOUD Consulting (Switzerland) is entitled to adjust its prices at any time, subject to a notice period of 3 months. In the event of a price increase, the customer has the right to terminate the contract with effect from the price-change date by notifying dotCLOUD Consulting (Switzerland) in writing within 20 days of receipt of the notice.

Unless otherwise agreed, services are invoiced on a time-and-material basis and periodically (usually monthly). If a lump-sum fee is agreed, it covers the expenses of dotCLOUD Consulting (Switzerland) for the services offered or agreed in writing. The lump-sum fee is due, unless otherwise stipulated in the individual contract, upon signature of the contract. Order-related expenses, in particular travel and accommodation costs, shall be borne by the customer and will be charged on the basis of actual expenses supported by receipts; car journeys will be charged per kilometre driven.

3.6 Acceptance and Notification of Defects

3.6.1 General

Services shall generally be deemed rendered and accepted once the work result created has been handed over to the customer. The customer is obliged to accept all services of dotCLOUD Consulting (Switzerland) immediately upon provision and to check them for defects. All defects must be notified in writing immediately upon discovery by the customer.

3.6.2 Acceptance Procedure

The acceptance procedure shall be defined jointly by the customer and dotCLOUD Consulting (Switzerland) before acceptance begins; dotCLOUD Consulting (Switzerland) shall contribute relevant procedural proposals. Acceptance shall prove the functionality of the work resulting from the service in accordance with the detailed specifications. Acceptance itself is the responsibility of the customer. dotCLOUD Consulting (Switzerland) is obliged to assist in the execution.

Acceptance must take place no later than 14 days after dotCLOUD Consulting (Switzerland) has notified the customer in writing of the readiness of the service for acceptance.

If significant defects become apparent during acceptance, the customer shall have the exclusive right to rectification or subsequent delivery in accordance with and to the extent of the right to rectification provided for in the warranty provisions.

A signed acceptance report shall be prepared for each acceptance. It shall record which non-material defects must be rectified and/or for which material defects acceptance must be repeated in whole or in part.

If the customer fails, for reasons not attributable to dotCLOUD Consulting (Switzerland), to carry out an acceptance inspection and to sign an acceptance report, acceptance shall be deemed to have taken place 20 days after performance of the service.

The productive use of services or partial services shall in any event be deemed acceptance of the productively used part of the work, without the need for an acceptance report.

If acceptance fails definitively, the provisions on the impossibility of rectification under the warranty shall apply mutatis mutandis.

3.7 Warranty

dotCLOUD Consulting (Switzerland) warrants that the services it provides, where a work result is intended, correspond to the specifications agreed in writing in the individual contracts and are free from defects that significantly impair or reduce their suitability for the contractual use. However, dotCLOUD Consulting (Switzerland) does not guarantee that the IT system will function without interruption or error-free. In particular, dotCLOUD Consulting (Switzerland) does not guarantee uninterrupted and error-free use of the software in all configurations selected by the customer.

The warranty period is 6 months and begins on the day after acceptance.

dotCLOUD Consulting (Switzerland) is obliged to remedy significant and reproducible defects free of charge within one month of receipt of the defect notification by means of suitable measures determined by dotCLOUD Consulting (Switzerland). If dotCLOUD Consulting (Switzerland) fails to remedy the defect within the grace period, the customer may demand a reasonable reduction in the agreed remuneration for the individual contract or, in the case of a significant defect that prevents the customer from using the work as a whole, withdraw from the relevant individual contract. In the event of withdrawal, the customer shall only be entitled to a pro-rata refund of the remuneration already paid for the individual order.

Any warranty claims beyond the right to rectification or withdrawal are fully and expressly excluded. In particular, the responsibility for the correct selection and application of the products and services of dotCLOUD Consulting (Switzerland) and for the results achieved or not achieved by the customer lies exclusively with the customer.

dotCLOUD Consulting (Switzerland) shall be released from any warranty, inter alia, if the defects complained of by the customer are not exclusively and demonstrably attributable to dotCLOUD Consulting (Switzerland), or if they are due to third-party causes such as operating errors or interventions by the customer or third parties, changes to the agreed conditions of use and operation (in particular with regard to hardware and software), chance or force majeure.

If not all the warranty prerequisites listed here are fulfilled, dotCLOUD Consulting (Switzerland) shall be entitled to invoice the customer for its expenses.

3.8 Legal Warranty

dotCLOUD Consulting (Switzerland) warrants that it has all rights necessary to provide its services in accordance with the contract.

If a third party attempts to prevent the customer from using the services of dotCLOUD Consulting (Switzerland) on the basis of an allegedly better right, the customer shall notify dotCLOUD Consulting (Switzerland) in writing within 10 days. Provided that the customer informs dotCLOUD Consulting (Switzerland) of the third-party claim in good time and supports dotCLOUD Consulting (Switzerland) in a reasonable manner at all times, dotCLOUD Consulting (Switzerland) shall, at its own expense, defend the customer against such third-party claims. Where necessary, dotCLOUD Consulting (Switzerland) will modify its services so that, when performed, they do not infringe third-party rights while still meeting all material requirements of the individual contract. If modification of the service is not feasible but third-party claims are established, the customer is obliged to cease use of the service immediately. dotCLOUD Consulting (Switzerland) is not obliged to defend the claim if the infringement is based on the fact that the service provided by dotCLOUD Consulting (Switzerland) has been modified by the customer or by third parties not commissioned by dotCLOUD Consulting (Switzerland), or that it is used under conditions other than those specified.

3.9 Rights to Work Results

dotCLOUD Consulting (Switzerland) grants the customer a non-exclusive right to use the services provided by dotCLOUD Consulting (Switzerland) and the work results created for the customer for the intended business purposes. The customer is not entitled to pass on the work results created by dotCLOUD Consulting (Switzerland) or any further development carried out by the customer to third parties or to grant third parties any usage rights. In the case of services that, according to the individual contract, are to be provided only for or during a limited period, the usage right granted to the customer is limited to the duration of the individual contract.

All rights to any inventions, all copyrights and other protective rights to products, procedures, methods, ideas, know-how, concepts, documentation, etc. that are used, developed, improved or otherwise employed by dotCLOUD Consulting (Switzerland) in the performance of the services for the customer shall belong exclusively to dotCLOUD Consulting (Switzerland) and may be used by dotCLOUD Consulting (Switzerland) for itself and other customers in any manner whatsoever.

4. Internet Presence

4.1 Target Audience

The internet presence of dotCLOUD Consulting (Switzerland) and the offers contained therein are directed exclusively at internet users in Switzerland.

4.2 Content of the Online Offer

dotCLOUD Consulting (Switzerland) assumes no warranty for the currency, correctness, accuracy, completeness or quality of the information provided on the internet. Liability claims against dotCLOUD Consulting (Switzerland) relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded, unless dotCLOUD Consulting (Switzerland) can be proven to have acted with intent or gross negligence. Before using products purchased from dotCLOUD Consulting (Switzerland), the instructions contained in the operating manuals supplied with the products must always be observed.

4.3 Disclaimer regarding References and Links / Banners

The information provided as part of the internet presence of dotCLOUD Consulting (Switzerland) contains links to content from other content providers (e.g. via so-called “hyperlinks”). dotCLOUD Consulting (Switzerland) is only responsible for such content if it has positive knowledge of possibly incorrect, unlawful or criminal content and it is technically possible and reasonable for dotCLOUD Consulting (Switzerland) to prevent its use. dotCLOUD Consulting (Switzerland) carefully checked these contents at the time they were posted on the internet but cannot assess whether the respective content providers subsequently change their content or add further links that offer incorrect, unlawful or criminal content. Due to the technical characteristics of the internet, dotCLOUD Consulting (Switzerland) therefore cannot guarantee the completeness or correctness of the information posted as part of its internet presence. For any links to external websites (e.g. “hyperlinks” or “banners”) that lie outside the area of responsibility of dotCLOUD Consulting (Switzerland), the respective operator of the linked website is solely responsible for the content. dotCLOUD Consulting (Switzerland) hereby expressly declares that, at the time the links were set, no illegal content was recognisable on the pages to be linked. dotCLOUD Consulting (Switzerland) has no influence on the current or future design, content or authorship of the linked/connected pages. dotCLOUD Consulting (Switzerland) therefore expressly distances itself from all content of all linked/connected pages that were changed after the link was set. dotCLOUD Consulting (Switzerland) further declares that it does not adopt the content of external linked pages as its own.

4.4 Non-binding Offers

All offers are subject to change and non-binding. dotCLOUD Consulting (Switzerland) expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without separate announcement. The customer has no claim to the availability of the offer.

4.5 Copyright and Trademark Law

dotCLOUD Consulting (Switzerland) endeavours to observe the copyright of the graphics, sound documents, video sequences and texts used in all publications, to use graphics, sound documents, video sequences and texts created by itself or to resort to licence-free graphics, sound documents, video sequences and texts. All trademarks and brand names mentioned within the internet offer and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by the rights of third parties. The design and layout of the dotCLOUD Consulting (Switzerland) pages are subject worldwide to the copyright of dotCLOUD Consulting (Switzerland), insofar as no rights of third parties are infringed. The unauthorised use, reproduction or transmission of individual contents or pages without the written consent of dotCLOUD Consulting (Switzerland) will be prosecuted under both criminal and civil law.

These General Terms and Conditions are valid as of 1 April 2026 and replace all previous versions.